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SUGARIES BAKERY DISCLAIMER
Our customers always come first!
Our Guarantee
Sugaries Bakery will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavours, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order in store or via delivery and we shall do the needful. Once your order is accepted, refunds will not be considered.
Allergy Disclaimer
Please be aware that all ingredients are processed on the same equipment (eggs, wheat, coconut). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Design Variations
Although we make every attempt to provide an exact design and to match colours, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Sugaries Bakery will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate transport (if) and secure table and environment for the cake(s) and/or goodies purchased. Cakes are heavy and require a sturdy table, and optimal temperature which is mentioned at product pick up time. If there is/are product/s left in an inappropriate setting Sugaries Bakery is not liable or responsible for damage.
If you or your representative elects to pick up and set up the products, you assume all liability and responsibility for the condition of the product/s once it leaves the possession of Sugaries Bakery.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Sugaries Bakery.
Sugaries Bakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake after the cake/product has been received.
Deposits, Payments, Cancellations
A deposit of 50% and a receipt is required to consider this an order for services to be rendered. The remaining balance is at the delivery date. Any changes to this order must be made no later than 48 hours prior to delivery. Any changes requested after the signing of this receipt cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled in 48 hours prior to pickup. For cancellations with more than 48 hours of notice we may consider refund.
If full payment is not received on the due date, the order may be cancelled.
Refund Policy
Cake flavor and texture is subjective. Refunds requested due to flavour or texture after cake has been accepted and picked up will be at the sole discretion of Sugaries Bakery. Sugaries Bakery may consider a store credit if the product is brought back to us and the quality of the cake flavour or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Sugaries Bakery. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least ten minutes prior to serving or as mentioned by store keeper. Keep in mind, variety in temperature and humidity may impact the flavour, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Sugaries Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Sugaries Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavour, size, and general description detailed above.
Delivery Terms
The delivery time will be confirmed two (2) business days before your event date. Cakes/products maybe setup 1-3 hours before your event.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake/products during delivery — Sugaries Bakery cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Misconduct Policy
As mentioned earlier, customers always come first for Sugaries Bakery! We try our best to meet the needs, requirements and satisfaction of our clients. However, we have a strong policy against misconduct and demeaning behaviour at Sugaries Bakery. We will not tolerate any kind of misconduct with the store representatives and sales boys. If you have any queries regarding customer dissatisfaction we will provide a number for you to call.
